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Changing orders





Q01. Can I place an order, even if I am buying several kinds of contact lens at the same time?
As long as orders match your latest prescription, you may choose to buy any kind of merchandise from our website.



Q02. Has my order been placed properly?
When you have completed your order, you will receive a confirmation email from us. If you do not receive an email(confirmation email) from[QUICKLENS], please use the[inquiry form]to contact us. Or visit[Login My Page]to confirm your purchase.



Q03. What if I do not receive a confirmation email?
Some mail servers might have trouble with our email or you might have entered your email address incorrectly. Please contact us if you have not received a confirmation email within 1 hour after placing your order.



Q04. What if I made a mistake in my order?
Please contact us immediately to see if we can change your order. In case your order has already been shipped, we will instruct you where and how to send us back the unopened boxes and we will ship you the correct items when we receive your exchange.

* Additional shipping costs will be at your expense, but we will exchange merchandise.



Q05. What if I can not settle my credit card payments.
When placing an order, please follow the instructions of the credit card payment company.



Q06. What kind of conditions apply for returns or exchanges?
We only accept returned items when:
  • You find a defective lens.
You may exchange merchandise in the following cases:
  • Your eye care provider gave you a new prescription.
  • You made a mistake when placing your order.

On all exchanges, we will exchange the price of the originally ordered items only and replace them for products of equal value.

Click[here]for more details on our Return Policy.