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Other





Q01. What kind of solution should I use?
It depends on what kind of contact lenses you have bought. There are many options available, but some solutions are designed for specific types of lenses. Please be sure to check the manufacturer's recommendation and follow the guidance of your physician when choosing solutions.



Q02. Can I update the information in my profile?
Yes, you may change your registered information at [My Page]. However, if you have an open order, please contact us via email and let us know you want to change the delivery address. If the item has not been shipped, we can update the shipping information. Unfortunately, we cannot change the address once the item has left the distribution centre, so please verify your shipping address before placing an order.



Q03. Do you issue a receipt? What information does it contain?
Our standard receipt that is enclosed with the delivered goods states customer name, purchase information (i.e. a breakdown of the total amount charged), payment method, and details of the products purchased (product name, optometric data of each product, quantity, unit cost and total cost of each product). Please note that we do not issue or reissue receipts to comply with an insurance company's specific requirements related to the content of receipts as part of the processing of a claim for an insurance rebate.



Q04. Do you have a provider number to claim off my private health insurance?
Unfortunately, we do not have a health provider number as we are an overseas based company. Although, we try to provide the cheapest price and a high level of service in Australia.